Privacy Policy

TelSource Software Labs Pvt. Ltd. (“TelSource Labs”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at telsourcelabs.com or get in touch with us about our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using our website or submitting an inquiry, you consent to the practices described here.

This policy is effective as of January 1, 2026.

We only collect information that you choose to provide directly to us. We do not collect data passively beyond basic analytics (described below).

Contact Form Submissions

When you fill out the contact or project inquiry form on our website, we collect the following information:

• Name — your first and last name, or the name you provide.
• Company name — the organisation you represent, if applicable.
• Email address — used to respond to your inquiry.
• Budget range — an approximate indication of your project budget, which helps us scope work appropriately.
• Project description — a free-text description of what you are looking to build or improve.

We do not collect payment information through our website. All billing happens through separate, secure invoicing channels after a formal agreement is in place.

Analytics Data

We use minimal, privacy-respecting analytics to understand how visitors use our website. This may include information such as pages visited, time spent on the site, referring URLs, and general geographic region (country or city level). This data is aggregated and not linked to your identity.

We use the information you provide solely in connection with your inquiry and a potential or active engagement with TelSource Labs. Specifically, we use your information to:

• Respond to your inquiry — reply to questions, clarify requirements, and engage in a discovery conversation about your project.
• Scope and propose work — use the context you share (budget, description, company) to prepare a fixed-price proposal or statement of work that is relevant to your needs.
• Manage the engagement — communicate with you throughout an active project, share deliverables, and coordinate milestones.
• Send relevant follow-ups — if you have expressed interest in our services, we may follow up to check whether your needs have changed. We do not send unsolicited marketing emails.
• Improve our website — use aggregated analytics data to understand which pages are most useful and how to improve the site experience.

We do not use your data for automated profiling, targeted advertising, or any purpose unrelated to your inquiry or engagement.

We do not sell, rent, or trade your personal information to any third party, ever. Period.

We may share your information with a limited number of trusted tools and service providers that help us operate our business. These include:

• Email service providers — to send and receive messages related to your inquiry (for example, Google Workspace).
• CRM or project management tools — to track the status of inquiries and active projects (for example, Notion, Linear, or similar tools we use internally).
• Cloud storage — to store project documents, proposals, and deliverables shared between you and our team.

All such providers are bound by their own privacy and data security commitments. We only share the minimum information necessary for them to perform their function, and we do not authorise them to use your data for any other purpose.

We may also disclose your information if required to do so by applicable law or a lawful government request, or to protect the rights, safety, or property of TelSource Labs or others.

Our website uses a minimal number of cookies. We do not use advertising cookies or track you across other websites.

• Analytics cookies — used to understand aggregate traffic patterns on our site. These do not identify you personally.
• Functional cookies — used to remember your preferences (such as form state) during a single browsing session. These are not persistent across sessions unless explicitly required.

You can disable cookies in your browser settings at any time. Doing so may affect the functionality of some parts of the site, but will not prevent you from reading content or contacting us.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

• Inquiries that did not convert to a project — we retain contact and inquiry data for up to 24 months. After that period, it is deleted unless there is an active or recent conversation.
• Active or completed projects — project-related communications, documents, and contact details are retained for the duration of the engagement and for up to 7 years thereafter for legal, accounting, and contractual record-keeping purposes.
• Analytics data — aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.

Depending on where you are located, you may have certain rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you.
• Correction — you may ask us to correct inaccurate or incomplete information.
• Deletion — you may request that we delete your personal data. We will honour such requests unless we are required by law to retain it, or unless it is necessary for the completion of an active engagement.
• Objection — you may ask us to stop using your data for follow-up communications at any time by contacting us.

To exercise any of these rights, please email us at hello@telsourcelabs.com. We will respond within 30 days.

We comply with applicable data protection laws in India (the Digital Personal Data Protection Act, 2023), and we respect the privacy rights of clients based in the United States and the United Arab Emirates.

We take the security of your information seriously. We use industry-standard measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted email and file transfer for all client communications.
• Access controls limiting who within our team can view personal data.
• Use of reputable, security-certified third-party services for email and file storage.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the unlikely event of a breach that affects your data, we will notify you promptly in accordance with applicable law.

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal obligations. When we do, we will update the effective date at the top of this page. For material changes, we may also notify you directly via email if you are an active client.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

We aim to respond to all privacy-related enquiries within 5 business days.