Fintech3 weeks

AI Knowledge Assistant for Fintech Platform

Series B Fintech Company

The Challenge

What we were up against

Support team was drowning in repetitive compliance-related queries. Response times averaging 4 hours for questions that had documented answers buried in a 2,000-page knowledge base.

The Solution

How we solved it

Built a RAG-powered knowledge assistant that ingests the entire compliance knowledge base, understands context and nuance in financial queries, and provides accurate answers with source citations and audit trails.

Results

What we delivered

Measurable outcomes that moved the needle.

40% reduction in support ticket volume within first month

Average response time dropped from 4 hours to 12 seconds

Complete audit trail for every AI-generated response

98.7% accuracy rate validated against human expert answers

Tech Stack

Technologies used

OpenAI GPT-4LangChainPineconePythonFastAPIReact

More Work

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